What if I sell an expensive product, such as a smartphone. It arrives, but then out of the blue the buyer says it is not what they ordered. They return the product and provide proof that they mailed the replacement. All good?
When the merchant receives the replacement, they find that the return box just contains a brick, or something less obvious, such as a broken phone. Now the customer has not paid yet, but they have your merchandise.
How would you be protected in that case?
Currently the seller is protected, because they can defer issuing the refund until after verifying that the returned product is what it should be.
What if I sell an expensive product, such as a smartphone. It arrives, but then out of the blue the buyer says it is not what they ordered. They return the product and provide proof that they mailed the replacement. All good?
When the merchant receives the replacement, they find that the return box just contains a brick, or something less obvious, such as a broken phone. Now the customer has not paid yet, but they have your merchandise.
How would you be protected in that case?
Currently the seller is protected, because they can defer issuing the refund until after verifying that the returned product is what it should be.