The host guarantee on AirBnb isn't as great as most people assume.
We ate $1500 in damages on one of our first visitors, and we're off the platform now. The whole experience was a real bummer.
I am done with AirBnB in some countries, and will always use it in others.
It is a 'case by case' issue.
Funny that it's a website and not a blog post.
AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).
Ok, hotels are still a thing. If you want the luxury of a concierge go ahead and pay for it. You're not "uncool" for doing so and after a year of using the service you should know what you're in for.
So basically you're done with AirBnB for a reason that has nothing to do with AirBnB (the fact that some people are awful).
Startup idea - "real-airbnb-reviews" where you can post your uncensored experience.