Main Question What uptime guarantees do you guys make? I saw on your answer on your FAQ but if I was selling this to the powers that be I don't know if your answer would cut it.
Couple of other questions for the team:
A Zabbix plugin forthcoming? Do you have to respond to alerts in your interface or can our monitoring software let pagerduty know the alert has been handled?
Though we already have a lot of the functionality you provide through a few custom scripts we don't have the scheduling of engineers which I've been meaning to write for a while (but doing it manually with a small team wasn't enough of an issue). So certainly a service I would consider using, if not on this project, my next one.
Nice. Good job guys.
Interesting. They don't include a free/freemium account, only paid ones with a free trial. I have been wondering about this.
I've always assumed the best business model is to offer a free plan for everyone that is not limited to time but with fewer features or some other limit/constraint like number of users, amount of storage etc.
I wonder how the two models compare. Because I know a lot of people simply will not sign up for anything, even if there is a free trial. People just want something free they can start using and that they don't run into walls - a la Google Docs, Gmail, Basecamp free account, etc...
Any thoughts?
Congrats Alex and Andrew!! That makes two UW SE2006 startups covered on TC :)
Though I think you may already have us beat by being YC funded, the jury is still out on that!
And I agree with the free trial model over freemium. Your service is worth paying for. Period. The trial is used for determining if your service actually works as expected. And you don't get network effects the more people that use your system. So there's really no point for freemium.
Keep up the good work guys! Very exciting!
I love PagerDuty, and it has already paid for itself many times over. The fact that it will phone my house if I miss the text messages has been a big win over AT&T's lousy coverage in my area.
These guys were the Twilio developer contest winner back in November http://contests.twilio.com/2009/11/outbound-notifications-al...
congrats Andrew, Alex, Baskar and the rest of the team!
What a great name with a nice inside-joke component! The first question that went through my mind was "did they used to work at Amazon?" Was PagerDuty.com available or did you guys have to buy it?
It's a similar level of cleverness as Lobby7, if anyone remembers that one...
We just picked up a couple of real, physical pagers because we're unwilling to trust SMS delivery.
Nice! DO you have a link to the API details?
But can you send to my pager?
Congrats! PagerDuty rocks.
Congrats guys!
congrats guys - awesome work!
I'm usually pretty optimistic on new YC start-ups, but I'm not sure the world needs another uptime monitor.
There are so many free, cheap, and other services like this that it's hard to imagine what a company might differentiate on to become the "next big thing."