Ask HN: As you scale, how do you promote autonomy without courting chaos?

  • We have a similar approach at JotForm. 5 small cross-functional product teams work pretty autonomously. They can use the libraries and tools they prefer. Things happen like how fish or birds decide where to go. There is sometimes chaos but once someone finds something good and starts leading others, one by one everyone starts using that idea, technology or tool. Decisions are more likely to be from bottom as oppose to top down this way.

    How about what to work on? The biggest problem can be focus. We found an approach that works well. Every year, our user researchers interview customers to find the biggest constraint (ToC) in our product. Then we ask these teams to attack that constraint for a year.