Ask HN: Which Wiki or internal documentation tools do you use?

  • Confluence.

    It's not bad. It's not great either. Which is pretty much the best way to describe all Atlassian products. It's unbearable on slow or spotty internet connections. It's riddled with bugs (just the other day my spacebar literally stopped working in their edit view). The formatting gets in your way more than markdown, but at least not as much as something like OneNote.

    But, it's powerful. Like any Atlassian product, you can script it to do basically whatever you want. You can organize your company workspaces however you'd like. You can set up tables which can automatically pull summary lines of any other page labeled with a specific label, which is great for automatically building indexes or tables of content.

    Overall, I haven't found anything better, and I write a lot of technical documentation for our company.

    For comparison's sake:

    - Github/Gitlab wikis are pretty bad. There's almost no advantage to using them over just storing markdown in the repository.

    - Which, we did for a while, and it works fine, but in its simplicity it misses some of the key features that I do like about Confluence (like those automated index pages and page comments).

    - We also used Dropbox Paper for a while; I really like it, but its primarily useful for, let's call them "transactional" documentation (write, get feedback, never look at again); It's not very good at being a Wiki, storing long-term long-form information. And given that Confluence can handle both pretty well, there's not a great argument for adopting a new service from an entirely different company we don't otherwise use.

    - We have G-Suite and thus Drive/Docs. The inability to easily write technical documentation with inline/block code makes it a non-starter. No thanks. If Drive added a markdown editor like Dropbox Paper I'd probably push to switch; the search is pretty great, its a platform we already have, and you get a full, amazing document editor for those documents where it makes sense.

    - I've never used Quip in a real work setting.

  • Notion (https://notion.so) All in one workspace, combines, trello, airtable, evernote, and docs. Great embed support and awesome for small teams and personal use. It's a modern day commonplace book.

  • My entire wiki lives on GitHub (https://github.com/nikitavoloboev/knowledge).

    I then use GitBook to publish it on the web and have fancy features like search and contents table on the side.

    https://wiki.nikitavoloboev.xyz

    Been using this approach for over a year now and I love how seamless the workflow of updating files in Sublime Text, pushing it to GitHub and seeing it live is. At this point my entire knowledge base lives online and is referencible and I love it.

    The way I approach updating the wiki is in the wiki too:

    https://wiki.nikitavoloboev.xyz/other/wiki-workflow

  • I'll mention clubhouse.io every chance I get.

    It's billed as a Project Management software (and it's great at that) but it can be great for documentation because it:

    - provides hierarchical nesting (Milestones / Epics / Stories)

    - each object can have a relationship to another (related, blocks, duplicates)

    - each object offers a markdown text area, lists, github PR links/integration, comments, and can be moved between various stages (standard scrum stages or your own custom ones)

    - each object can be assigned multiple owners, requesters, and followers

    - each object can be tagged

    - search by title, tag, owner, state, etc.

    - each object can have files uploaded and attached

    This allows me to track why the work was done, how the work was done, and what work was done, while providing a nice README as a comment.

    Everything can be edited, or others in the team can leave their own comments.

    It's odd for sure, but I love it.

  • MediaWiki.

    The downside is that to get it running with a good set of extensions that optimizes it for enterprise use takes a bit of an effort.

    The upside is that once you do, it becomes an incredibly powerful tool that most users adopt without complaint. It hits all the OPs requests for searchable, code snippets (with syntax highlighting), and hyperlinking. When you add the ability to store and reuse structured data (Cargo or Semantic MediaWiki) it really becomes powerful.

    Others I've tried:

    - SharePoint (this is so bad it pains me to mention it)

    - Confluence (not bad, but lacks structured data and seems to be focused on serving smaller teams vs. an entire company)

    - OneNote (great for personal use, not as great for teams, especially not great at tracking multi-user changes)

    - EverNote (great for personal use, not as great for teams, especially not great at tracking multi-user changes)

    - Salesforce Knowledge (Didn't get too deep, but seemed better for help desk answer queue than internal documentation)

  • > Some basic requirements are: - searchable - code snippets - hyperlinking

    I think another requirement to add is diagramming. I think wiki-style diagramming would be a big help for programmers to better communicate ideas.

    I've used external tools like draw.io but the overhead for editing, downloading, and uploading I feel gets in the way. Sadly, we are on confluence but don't use the draw.io plugin [1]. Built-in support for dot, uml, or even ascii diagrams [2] would be big help.

    [1] https://about.draw.io/integrations/confluence-integration-2/

    [2] e.g. https://github.com/ivanceras/svgbob

  • Confluence has nailed this product for engineering companies. So far I haven't seen anything that beats it.

    Generated doc tools like Javadoc/Yard are usually terrible and only good for very specific documentation use cases. If that's all a codebase has, it's a middle finger to developers.

  • Nuclino (https://www.nuclino.com/)

    It's a minimalist wiki with markdown support and real-time collaboration features. A lot faster and more lightweight than most of the old school wikis e.g. Confluence, MediaWiki, SharePoint (ugh).

    Also has a kanban board view for sprint planning.

  • We use confluence. It integrates with Jira and SAML so we have all of our users in there and it's really convenient to mention a ticket number or a team member and have it automatically import the details.

    The main point that confluence does really poorly (for me) is the lack of an external editor and the absolutely shameful support for Markdown.

    If I could edit the page with git like interface and an external editor (like you can do on Github), it would be absolutely amazing and would make it a killer product for us.

    Moving to another solution without deep integration to confluence/Jira is not possible since those are being used by product as well.

  • Phriction which is a part of phabricator is an excellent tool, it supports all of that and the ability to 'watch'.

    'Watching' a document is a very important feature which is required in documentation tools. API specs change all the time and developers depending on an evolving API need to check the document on a frequent basis which can be a timesink.

    Confluence is also a brilliant tool which supports watching and all the other features listed above, though it can be a bit pricey.

  • I installed MediaWiki for a personal project, and I love it. I've used a lot of other tools. Somehow the fact that the Wiki folks have heavily used the tool brings out all of the features you'd ever want, even if the implementation might be a bit clunky at times.

  • [BookStack](https://www.bookstackapp.com) - Opensource, built with Laravel. Been using it for a few months and it’s been fantastic so far. Supports LDAP integration, markdown and a lot more!

  • Stack Overflow for Teams works great from my experience. Having a wiki using Confluence is good for questions related to travel and processes but SO is the best for engineers due to its integration with Slack and ease of use (fast search, good formatting, tags).

  • Mkdocs - https://www.mkdocs.org

    And to make it pretty we use mkdocs material - https://squidfunk.github.io/mkdocs-material/

    There's a lot of great extensions that offer more functionality and features too - https://squidfunk.github.io/mkdocs-material/extensions/admon...

    There's also extensions not listed in here that you can Google if looking for something specific

  • Redmine

    We have tickets, git, a wiki, and an agile board there. The integration let us do commits like:

        Added feature X from ticket #33, updated doc at [wikipage]
    
    The ticket and wikipage reference will be clickable in the interface.

  • Boostnote (https://boostnote.io) with notes stored in the relevant repos.

    Its not perfect (Boostnote really only supports local files) but it does mean our shared body of knowledge is versioned to what is in our repos. If someone makes large changes they can work on documentation while they are developing the change knowing that their docs are only released when their change is merged.

    If Boostnote was aware of this workflow or allowed editing directly to remote repos it would be pretty much perfect.

  • I'd be curious if anyone can summarize the tradeoffs between Confluence + MediaWiki at some point. From what I've seen it seems to come down to:

    (1) MediaWiki is definitely more responsive (Confluence can be quite slow) and, importantly, considerably more expressive -- provide you can learn Markdown, which basically anyone can.

    (2) But you're essentially stuck with email-based logins which can be a dealbreaker to some organizations (MW does support OAuth in theory, but only in theory it seems -- the setup seems to be basically not supported).

  • Nuclino (https://nuclino.com).

    We just start to using it for the same use case you mention. And so far the best solution out there.

  • I'm a fan of WikiJS. Though I havent personally gone through setting it up, the last two web projects I worked on used it. I found the UI intuitive and easy to use. I loved being able to updates either in a code editor or in the browser UI.

    https://wiki.js.org/ https://github.com/Requarks/wiki

  • The desktop version of OneNote.

    We've tried to use MediaWiki and other fancy solutions (inc. O365's SharePoint/online OneNote) and desktop OneNote is the only one that stuck. We have .one files for each major topic with sections and pages within them. It is kind of a "low tech" solution, and maybe that is why it works. It gets out of the way, easy to backup, no downtime, etc.

    Although Microsoft keeps threatening to discontinue the desktop version of OneNote.

  • I noticed here that noone seems to have mentioned using a static site generator for this.

    We are currently evaluating tools for this with much of the same requirements.

    My current idea for this is to use Hugo with https://themes.gohugo.io/hugo-theme-learn/ as the theme. It has search, code snippets and such. Does anyone have experience with doing it this way?

  • I've used [Wyam](https://wyam.io/) for some dotnet stuff and it works pretty well. Docs are written in markdown and it generates a static site with them. It can also generate api docs pages (with a search interface) from C# source files or compiled libs which was pretty cool IMHO.

  • nvAlt 2, a fork of the original Notational Velocity, is a good option for personal use that supports MultiMarkdown: http://brettterpstra.com/projects/nvalt/

    You can synchronize with Simplenote — https://simplenote.com/ — which has a mobile version so your notes are viewable on your phone.

    You can also use double brackets for wiki functionality to automatically create a link to another page of the same name. For example, [[this]] would create a link to a page called ’this’.

    Another option that is good for many people working together is Gollum, a wiki system built on top of Git. It is the basis for GitHub’s wiki pages, if I remember correctly: https://github.com/gollum/gollum

  • https://www.xwiki.org/

    Using XWiki the following documentation architecture is attainable:

    https://i.stack.imgur.com/nEIXG.png

  • We needed something simple and easy for non-dev/engineers to use. We’ve been using new google sites for about 6 months and have been pretty happy with it. We’re already gsuite users so it works nicely with that.

  • For non-technical team it is self hosted WordPress, goggle docs and google websites. For dev team google docs for project specs and documentations written as .md files on a separate doc repo.

  • For my own projects, I use this wiki; it's amazing:

    BOOKSTACK - https://www.bookstackapp.com/

    At work:

    Confluence

    Preferred tool for work:

    Google Drive / Text Writer and Spreadsheets

  • For personal stuff I use org-mode of emacs. At the work, we use Quip.

  • I love TikiWiki for very elaborate setups.

    These days, I use a Git<->Markdown based hosting. I also wrote a small Flask script to serve contents from the repo. This makes it Heroku-able.

  • We have a few docs generated by Docsify for technical guidelines and handbooks.

    Github markdown files for short project specific docs.

    And Confluence for everything else including a few technical guidelines.

  • Quip. It's okay. Not blown away with it.

    We're toying with Notion at the moment, but we'll see if we can get critical mass behind it.

  • We built Papyrs (https://papyrs.com) for this! (disclosure: co-founder)

  • Dokuwiki, easy to setup and works great.

  • Confluence works really well. It's easy to search through, edit, and create diagrams.

  • https://scrapbox.io

  • Tiddlywiki!

  • Google Docs

  • Vuepress.

    We are tech company, everyone can learn to use Markdown and Git.

  • Had base-tier Confluence at one company. Super nice.

  • Confluence.

  • Sphinx doc

  • Confluence

  • Confluence