For completeness, full text of the note from Salesforce legal counsel (which made the original post too long) is: "Thank you for your email. We apologize for the difficulty this situation can cause, but unfortunately, because we are not in a position to determine the merits of trademark (or other intellectual property) infringement disputes, and because of our potential exposure to legal liability in such circumstances, we typically must require the customer to remove the allegedly infringing material within an expeditious time frame. When faced with such a situation in the trademark context, you are free to reach out to us to explain the situation, but in most cases, our ability to provide an accommodation may be limited to providing additional time where you intend to contact the claimant to resolve the claim and/or apply for a court order against the claimant within a reasonable amount of time."
For completeness, full text of the note from Salesforce legal counsel (which made the original post too long) is: "Thank you for your email. We apologize for the difficulty this situation can cause, but unfortunately, because we are not in a position to determine the merits of trademark (or other intellectual property) infringement disputes, and because of our potential exposure to legal liability in such circumstances, we typically must require the customer to remove the allegedly infringing material within an expeditious time frame. When faced with such a situation in the trademark context, you are free to reach out to us to explain the situation, but in most cases, our ability to provide an accommodation may be limited to providing additional time where you intend to contact the claimant to resolve the claim and/or apply for a court order against the claimant within a reasonable amount of time."