I read the whole readme part and was still not sure exactly what this is.. so I searched for drift and intercom - and still didn't know from the search results..

clicked over to intercom and did not know what they are.. scroll down a few panes and got a clue with the graphics. then a a couple more panes of scrolling down finally graphics are putting it more into perspective..

yet the heading on the section "Move deals through your funnel – fast" - just jargon that doesn't really tell me what the heck this thing is.

then the smaller text has "Our chatbots and live chat capture more of your best leads and convert them while they’re hot." - and I'm like okay - now I see - why didn't they just say that at the top.

and, I've been in and out of business and marketing and internet for years.. so how are any other customers supposed to get a grasp on what this is and the benefits when none of the 4 listed here seem to present it in an easy to understand spiel at the top on the main page.

All the jargon meant nothing - a couple of graphics helped - simple words would help more.

Well done! Congrats on shipping, you guys should meet up with folks from https://github.com/chatwoot/chatwoot

If the UX is as good as intercom, this would sell like hot cakes. I just hope there's a flat price for it. All the best!