Peerspace Covid-19 Policy: not entitled to cancel, receive a refund

by sdedovicon 3/27/2020, 1:48:13 AM with 2 comments
  • by notlukeskyon 3/27/2020, 2:05:07 AM

    Here is a humorous piece on how to get a refund:

    “From a friend, a few days ago:

    We were supposed to be in Vienna today for a short vacation, but the city is at high risk and we would have had to be quarantined on the way back.

    The hotel refused to refund the payment. I called and asked to extend from 3 nights to 10 nights. When they asked the reason, I replied that I just got back from Italy and am looking for a place to stay until the 14-day quarantine period is over. “I want to stay in one place and not move around,” I told them.

    They canceled my reservation immediately.”

    From:

    https://philip.greenspun.com/blog/2020/03/16/how-to-get-your...

    And the thread on it:

    https://news.ycombinator.com/item?id=22600819

  • by sdedovicon 3/27/2020, 1:51:01 AM

    A friend noticed this while attempting to cancel a booking earlier today. The specific section reads:

    Guests who cancel Bookings confirmed, updated or rescheduled prior to March 25, 2020, for Events scheduled to occur on or following April 30, 2020, will not be entitled to cancel and will not be eligible to receive a refund due to COVID-19.

    This is very frustrating as their poly up to today (3/26) was to allow a FULL refund in case of a state of emergency.