If you watch the video, it's pretty obviously fake (and his colleagues notice this). But the concept is worrying when you extrapolate it to abuse of identity verification methods. Some KYC / ID verify companies will do something like have you connect to an agent for a quick chat where you hold up your license and verify who you are. This is ripe for abuse, and it's never been easier to open a fraudulent bank account online.

That isn't AI, the prompts and responses are predefined. Funny though.

That's pretty good advertising campaign for their creative agency, even if it's inadvertent.