AT&T customer service, sleazy ass door to door salesmen and their website and support sucks, as I agree. Their fiber is good though. Unfortunately I had a horrible experience with AT&T as well and if I had another option for fiber I would switch. Alas, the American regional monopolies persist. Internet infrastructure should be govt owned and you should be able to get quality service at a decent price.
Your only option is to escalate to a higher tier support engineer or manager to resolve the issue. I’ve had to deal with their support system for billing errors on their side and once you get to the right person they are very helpful but getting there takes hours on the phone.
AT&T customer service, sleazy ass door to door salesmen and their website and support sucks, as I agree. Their fiber is good though. Unfortunately I had a horrible experience with AT&T as well and if I had another option for fiber I would switch. Alas, the American regional monopolies persist. Internet infrastructure should be govt owned and you should be able to get quality service at a decent price.
Your only option is to escalate to a higher tier support engineer or manager to resolve the issue. I’ve had to deal with their support system for billing errors on their side and once you get to the right person they are very helpful but getting there takes hours on the phone.