In most places I have been, the emphasis has been on "how to make things better for the customer" with very little "how to make things easier for ourselves".
By making things easier for ourselves, we then have extra capacity for the customer. You just have to get the balance right.
In most places I have been, the emphasis has been on "how to make things better for the customer" with very little "how to make things easier for ourselves".
By making things easier for ourselves, we then have extra capacity for the customer. You just have to get the balance right.