Ah yeah the good ol "we're losing tens of thousands a day". If you really make such money, you also should be able to afford a legal department.
How was your 2FA method compromised? Until you're able to fix that, re-instating your account might mean another round of hundreds of thousands of dollars in scam ads on your behalf.
See if your state has a Social Media liaison position/role, or even specifically a FB/IG liaison. I had no clue this was a thing until a relative's business IG account was hacked. No amount of screaming/begging or filling out all the forms helped, the liaison had her account restored in under a day.
Time to call a lawyer.
You don't have an account manager? You can't freeze the payment method?
> We’re an adtech business
Get fucked.
Did they bypass/disable 2FA or did they get the code somehow?
I got similar situation with Twillio and we got fast response and full refund. Just saying :-)
Was your 2FA just coming as a text message to your phone?
Sincerely, I hope your product fails and your company goes under. Screw adtech and screw your investors.
Sad to hear
Your centralized exploitative adtech business that exists at the expense of the well being of society is failing because another bigger centralized exploitative adtech business will not care about your well being?
Now you want a tech worker community who is among the people you track and exploit to help you get back to doing that.
I suggest you take this as an opportunity to seek out a living producing something that has a chance of being actually positive for society.