Yet another case of support channels only opening up for escalation via super high-profile and publicly visible social media, where it becomes an existential risk to the business in terms of potential backlash and potential fallout in the form of widespread platform abandonment.
There has to be a better way than only special cases.
Why aren't systems designed to compensate for the imperfection of human beings from the start?
Edit: @Walterluvian, thanks this explanation makes sense. Also, thanks for all your wonderful, thoughtful comments in general. Always get excited when I see your handle, you rock.
Amazon apparently reached out on the thread:
We are so very sorry for your situation. Since you don't have access to the account, please fill out this form to get in direct contact with our Support team: http://go.aws/account-support. They will have the tools to take care of you.
- Dino C.