Quote: The letter notes that, while the officials cannot be “certain of any connection,” the drastic increase in complaints occurred “around the same time” as layoffs at Meta affecting roughly 11,000 employees in November 2022, around 13 percent of its staff at the time.
Interesting.
Facebook is often doing the (investigating/spying) work for the police so it all evens out, no?
This is without the Wired paywall. HN automatically changes arstechnica to stories that were originally at Wired https://arstechnica.com/tech-policy/2024/03/41-states-tell-m...
> “We refuse to operate as the customer service representatives of your company,” the officials add. “Proper investment in response and mitigation is mandatory.”
It’s crazy to me how tech companies pretend customer support is not a critical business function. HN and Twitter are not your contact center, and law enforcement is not your Tier 2 support. With Google in particular I keep hearing that, it isn’t that their customer service is bad, it’s that it doesn’t exist at all. Any exec should find this embarrassing.