This isn't just GOOG products, it's everything with a review.
It's cheaper to buy a thousand five star reviews than improve your service to the point where honest reviewers give you top marks.
The review/stars system is not fit for basing decisions on. Unhappy people are more likely to leave a review in frustration and one bad review outweighs twenty good ones. The deck is stacked poorly.
I do leave reviews when I'm happy about a place, but I try to make it obvious I've been there and am relating an experience rather than just tapping a star.
This isn't just GOOG products, it's everything with a review.
It's cheaper to buy a thousand five star reviews than improve your service to the point where honest reviewers give you top marks.
The review/stars system is not fit for basing decisions on. Unhappy people are more likely to leave a review in frustration and one bad review outweighs twenty good ones. The deck is stacked poorly.
I do leave reviews when I'm happy about a place, but I try to make it obvious I've been there and am relating an experience rather than just tapping a star.