I figure that I should (finally) post about the thing that we built / launched. Compass is an AI product trained to give you specific answers to challenging questions about software vendors.
Marketing, Product, and Ops teams use Compass to get critical information they can't find online—like:
- Where customers struggle with their product (and their competitors')
- What terms you should redline in SaaS contracts
- How software vendors price and how to talk them down
- and… any other question they need answers to.
How it works: We trained Compass on InsightDB, our repository of >20,000 firsthand experiences from people who recently purchased and implemented software. (Basically, we have a small army of contractors doing in-depth interviews with people who have bought software). We interview our customers about their experiences using software—you're joining a community of people helping each other.
For any information not already in InsightDB, Compass Pro subscribers get the answer within a 2-week AnswerSLA. (Compass Scale subscribers get answers in just 1 week).
If you're reading this... yes, I posted about this a second time, because I did a horrible job of describing it the first time.