Facebook Support Ignoring Anything Their LLM Can't Summarize Easily

  • This is why it's important that LLMs are implemented as a convenience feature rather than a flow-requirement.

    The user needs to be able to see what choices are being made via an LLM (e.g. categorization) and fix those choices when they are wrong.

  • I'm the OP on X, so LMK if you have any questions or want any context!

  • This seems even more egregious. You can't even submit a support ticket if the LLM does not deem it worthy.

  • [flagged]