>text is then scrubbed and tokenized by Wells Fargo’s internal systems...We’re the filters in front and behind

Is anyone doing token PII anonymization as a service? Seems like it might be a problem worth making an easy solution for.

Given Wells Fargo's history of systemic abuse of its putative customers, this is very ambiguous. An AI assistant might very well be better than dealing with a human incentivized to secretly open accounts in your name, and hose your credit rating.